Privacy Policy
Last updated: March 18, 2025
This Privacy Policy describes how The Glass Universe (“Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal and regulatory obligations. When we do, we will revise the “Last updated” date and post the updated version on our Site.
How We Collect and Use Your Personal Information
To provide and improve our Services, we collect personal information from various sources. The type of information we collect depends on how you interact with our Site and Services.
In addition to the uses described below, we may use your information to:
Communicate with you
Improve our Services
Comply with legal obligations
Enforce our terms and policies
Protect our rights, users, and business
What Personal Information We Collect
Information You Provide Directly
You may provide us with personal information, including:
Contact details: name, address, phone number, email
Order information: billing and shipping address, payment confirmation
Account information: username, password, and security details
Customer support information: messages or inquiries you send us
Choosing not to provide certain information may limit your ability to use some features of the Services.
Information Collected Automatically
We may automatically collect information about your interaction with our Site (“Usage Data”), including:
Device and browser information
IP address
Network connection details
Pages visited and actions taken
This information is collected using cookies, pixels, and similar technologies.
Information from Third Parties
We may receive personal information from third parties such as:
Website hosting and service providers
Payment processors for secure transaction handling
Analytics and advertising partners
Any information obtained from third parties is treated in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to:
Process payments and fulfill orders
Manage accounts
Provide customer support
Arrange shipping, returns, and exchanges
Marketing and Advertising
We may use your information to send promotional communications and display relevant advertisements. You may opt out of marketing communications at any time.
Security and Fraud Prevention
We use personal information to detect, prevent, and investigate fraudulent or malicious activity. You are responsible for keeping your account credentials secure.
Service Improvement and Communication
We use your information to improve our Services and respond to customer inquiries effectively.
Cookies
We use cookies to improve site functionality, remember preferences, analyze usage, and support marketing efforts.
You can control cookie settings through your browser. Disabling cookies may affect site functionality.
We also recognize Global Privacy Control (GPC) signals where required by law.
How We Disclose Personal Information
We may share your personal information:
With service providers who assist our operations
With marketing and advertising partners
With affiliates or business partners
To comply with legal obligations
In connection with business transactions
We do not sell or misuse sensitive personal information.
User-Generated Content
If you submit reviews or other content publicly, that information will be accessible to others. We are not responsible for how third parties use publicly shared information.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies separately.
Children’s Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16 years of age.
Data Security and Retention
While we take reasonable steps to protect your information, no system is completely secure. We retain personal information only as long as necessary to fulfill our services, comply with legal obligations, or resolve disputes.
Your Privacy Rights
Depending on your location, you may have the right to:
Access your personal information
Request correction or deletion
Opt out of targeted advertising
Withdraw consent
Request data portability
We will not discriminate against you for exercising your rights.
Complaints
If you have concerns about how we handle your personal information, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.
International Users
Your information may be processed outside your country of residence. Where required, we rely on legally approved data transfer mechanisms.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
The Glass Universe
Email: info@theglassuniverse.com
Address: 46 Meandering Trail, Scarborough, ON M1B 6E3, Canada
For the purposes of applicable data protection laws, The Glass Universe is the data controller of your personal information.