The Glass Universe – Privacy Policy

Effective Date: 01-08-2025

Business Name: The Glass Universe
Address: 46 Meandering Trail, Scarborough, ON M1B 6E3, Canada
Phone: 437‑971‑7254

Introduction
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, request quotes, or use our services (“Service”). By engaging with The Glass Universe, you consent to the practices described in this policy.

1. Information We Collect

a. Personal Data
We may collect:

  • Name, email address, phone number

  • Postal address (for estimates, installations, invoicing)

  • Project-related details you provide (e.g. measurements, design preferences)

b. Usage Data & Tracking Technologies

  • Technical data such as IP address, browser type/version, device, pages visited, and time/date of access.

  • Cookies, web beacons, or similar technologies may be used to improve site performance and user experience.

2. How We Use Your Information

We use your information to:

  • Provide and complete your requested services (e.g. estimates, installations)

  • Communicate with you about your project, appointments, and invoices

  • Send updates, newsletters, or promotional messages (if opted‑in)

  • Monitor and analyze site usage to improve our operations

  • Comply with legal obligations or respond to lawful requests

3. Data Sharing & Disclosure

We do not sell or lease your personal information. Disclosure may occur only in the following cases:

  • Service Providers: We may share data with trusted third parties (e.g. payment processors, analytics services), strictly for service delivery. They are required to safeguard your data.

  • Legal Requirements: We may disclose information where required by law or to protect our legal rights.

  • Business Transfers: In the event of corporate change (e.g. merger, acquisition), personal data may be transferred as part of the transaction.

4. Data Security

We implement reasonable safeguards to protect your data. However, no method of digital transmission or storage is completely secure. We cannot ensure absolute security, but we strive for best practices.

5. Your Privacy Rights (Canadian Residents)

As a Canadian subject to PIPEDA or applicable provincial privacy legislation, you may exercise the following rights:

  • Access your personal information held by us

  • Request correction of inaccurate or incomplete data

  • Withdraw consent for use or disclosure (subject to legal or contractual restrictions)

  • Request deletion of data, subject to retention obligations

  • Opt out of promotional or marketing communications

To exercise these rights, please contact us at the details below.

6. Cookies and Tracking

We may use:

  • Session cookies for site navigation

  • Preference cookies to store user choices

  • Analytics tools (e.g. Google Analytics) to monitor site performance

You may disable cookies via browser settings, but parts of our site may not function properly as a result.

7. Children’s Privacy

Our Service is not intended for individuals under 13 years of age. We do not knowingly collect personal data from children without parental consent. If we become aware of inadvertent collection, it will be deleted promptly.

8. Third-Party Links

Our site may include links to external websites. We are not responsible for their privacy practices and encourage you to review their policies directly.

9. Changes to This Privacy Policy

We may update this policy occasionally. Updates will be posted on this page with an updated effective date. We recommend reviewing it periodically to stay informed.

10. Contact Us

For questions, privacy concerns, or to exercise your privacy rights, contact us at:

The Glass Universe
46 Meandering Trail, Scarborough, ON M1B 6E3, Canada
Phone: 437‑971‑7254
Email: info@theglassuniverse.com

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